Privacy Policy

Effective Date: [2024-12-28]
Last Updated: [2024-12-28]

At DEWIN, accessible from www.dewintech.com, protecting your privacy is one of our core principles. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide better services to our clients. This includes:

a. Personal Information

When you interact with DEWIN, we may collect the following personal data:

Contact Information: Name, email address, phone number, company name, and job title.
Payment Information: Billing and transaction details (secured and encrypted).

b. Non-Personal Information

We may also collect technical information, such as:

IP address, browser type, and operating system.
Website usage data, including pages viewed and time spent on the website.
Device information, such as screen resolution and language settings.

c. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

Understand user behavior on our website.
Remember your preferences for future visits.
Deliver relevant advertising through retargeting.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the data collected to:

Provide Services: Process inquiries, quotes, and orders, and deliver requested services, such as supplier sourcing and supply chain management.
Improve Customer Experience: Analyze usage patterns to optimize our website and services.
Marketing and Communication: Send newsletters, promotional offers, and updates relevant to your business needs.
Note: You can opt out of marketing communications at any time.
Legal and Compliance Purposes: Fulfill legal obligations and respond to lawful requests.

3. How We Share Your Information

DEWIN does not sell or rent your personal information. However, we may share your data in the following situations:

a. With Trusted Third Parties

Suppliers and Logistics Partners: To facilitate orders, quality control, and delivery.
Service Providers: Companies providing IT, analytics, or marketing services.

b. For Legal Compliance

We may share information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of DEWIN, our customers, and others.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

a. Right to Access

Request a copy of the personal data we hold about you.

b. Right to Rectification

Correct any inaccurate or incomplete information.

c. Right to Erasure

Request the deletion of your personal data, subject to legal and contractual obligations.

d. Right to Restrict Processing

Limit the use of your personal data in certain circumstances.

e. Right to Data Portability

Receive your data in a machine-readable format or request it to be transferred to another provider.

f. Right to Object

Opt-out of marketing communications or object to specific data processing activities.

To exercise any of these rights, please contact us at in**@de*******.com.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once the data is no longer needed, it is securely deleted or anonymized.

6. Data Security

DEWIN prioritizes the security of your personal information. We implement industry-standard measures to protect your data, including:

Secure socket layer (SSL) encryption.
Regular security audits and vulnerability assessments.
Restricted access to personal data, limited to authorized personnel only.

While we strive to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. DEWIN is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal data.

8. International Data Transfers

As a global company, DEWIN may transfer your personal data to countries outside your location, including Singapore, Vietnam, and China, where our offices operate. When transferring data, we ensure it is protected in accordance with applicable laws, such as GDPR.

9. Children’s Privacy

DEWIN does not knowingly collect data from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove the data.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Alan Kong
DEWIN
Email: al*******@de*******.com
Website: www.dewintech.com

Acknowledgment

By using DEWIN's services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our website and services signifies your acceptance of the terms.